Das ist der Job
Are you a computer science student looking for an opportunity to develop your professional experience?
Darum lohnt es sich
Join a dynamic team within a documentation service in the financial sector. Student Job: 50% Helpdesk ASAP About the role Within a team of three people, you will provide operational support and assist internal users.
You play a pivotal role between business needs, IT outsourcing, and technical teams to ensure the smooth running of documentation processes and support for internal colleagues. Are you available quickly for a 6-month assignment?
Our client offers a stimulating work environment where your sense of service and technical agility will directly contribute to the efficiency of colleagues. We offer you a flexible 50% position within a rigorous and caring professional environment. It is an opportunity to develop your skills!
Tasks - Manage the operation of digitised mail - Handle operational tasks on the Electronic Document Management (EDM) tool - Write and update user guides for internal colleagues - Open and follow up on ticket resolution with the IT outsourcing provider and ensure follow-up - Support and simplify technical procedures for users - Coordinate exchanges between business units and external providers We are looking for - Training in computer science - Residence in Switzerland is mandatory - Excellent command of French and English, both spoken and written An advantage if you have - Good knowledge of German - Previous experience with a CRM tool and Jira - First successful experience in IT support or helpdesk To succeed in this role, your personal skills should include: - Ability to learn quickly and great resourcefulness - Strong service mindset and customer orientation - Rigour in administrative and technical follow-up Our recruitment process This recruitment process is managed by Academic Work.
Our selection process is ongoing and the advertisement may be closed before the recruitment process is completed if we have moved to the next phase. The process includes two tests: a personality test and a cognitive test.
These tests are tools to find the right talent for the right position, to ensure equality, diversity, and a fair process. jidfa064cbaen jit0729aen jpiy26aen
