Legal Operations Manager (WerkstudentIn) (m/f/d)

Das ist der Job

What used to take weeks and cost a fortune at a law firm, we make fast, transparent, and affordable.

Darum lohnt es sich

We scale by building AI agents that handle the routine, so our team can focus on the moments that actually need a human.

What you will do You own the customer experience around our incorporation cases, with AI as your leverage: • Coordinate notary appointments and keep a clear overview of where every case stands • Answer customer questions in support: friendly, clear, on eye level, never from above • Use our AI tools to draft responses, triage cases, and spot issues before the customer gets nervous, then apply your own judgment on top • Handle the cases that genuinely need a human head and legal instinct, and elevate to the responsible notary offices or the team when needed • Help us make our support AI smarter: you will see which questions and workflows keep coming back and feed that straight into what we automate next Important: we do not want you to mechanically process tickets.

What you bring • You are a high performer: you set a high bar for yourself and you deliver, without being chased • You keep everything in view at once and let nothing slip through, even when several cases run in parallel • You have a sharp feel for customer needs and can meet each person exactly where they are • Accuracy is second nature to you: in a legal context, details are not optional • You want to take on real responsibility fast and grow into more • You study law or something with a legal angle, or you have a strong feel for legal context • You are genuinely curious about AI and comfortable working with AI tools day to day, or eager to learn fast • You write clearly and reliably, in German at native level and solid English • You are self-directed but ask when something is unclear • You want a fast startup environment where processes are still being built What you get • Real responsibility from day one, no coffee runs • Hands-on experience at the intersection of legal tech, product, and applied AI • A front-row seat to how AI agents are built and improved in a real product • A small team, short paths, and the chance to shape our support system • Fair working-student compensation • Option to evolve and become part of the team as a full time role Working Student: Legal Operations (m/f/d) About us With RAKETENSTART we are building the digital operating system for founders and small businesses in Germany: from incorporating a GmbH to online notarization to everything that comes after.

We do not scale by hiring more people to do repetitive work. You will work right at that line, where legal support meets AI automation. This is not a role for someone who wants to coast.

We are looking for a high performer who keeps every case in view, reads customer needs precisely, works with real accuracy, and wants to take on responsibility fast. The routine gets automated. Your value is in the cases that need judgment, and in making the automation better every week.